Effective Date: 1 January 2025 | Last Updated: 20 May 2025
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or phone) when you visit a website. They allow the website to recognise your device and remember information about your visit, such as your preferences and login state.
Some cookies are essential for the website to function correctly, while others help us understand how visitors use the site so we can improve it.
2. Cookies We Use
A. Essential Cookies (Always Active)
These cookies are strictly necessary for FaidaAI to work. You cannot opt out of them.
| Cookie | Purpose | Duration |
|---|---|---|
| auth-token | Keeps you securely logged in to your FaidaAI account | Session |
| refresh-token | Allows your session to be renewed without re-entering your password | 30 days |
| csrf-token | Protects against cross-site request forgery attacks | Session |
B. Preference Cookies
These cookies remember your settings and preferences to give you a better experience.
| Cookie | Purpose | Duration |
|---|---|---|
| theme | Remembers your light/dark mode preference | 1 year |
| sidebar-collapsed | Remembers whether you have collapsed the sidebar | 1 year |
| inbox-filter | Remembers your last inbox filter selection | 30 days |
C. Analytics Cookies
These cookies help us understand how visitors use our website and platform so we can improve them. All data collected is aggregated and anonymised — we cannot identify you personally from it.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users, tracks pageviews and sessions | 2 years |
| _ga_* | Google Analytics | Maintains session state across page requests | 2 years |
| sentry-sc | Sentry | Tracks error sessions for debugging (no personal data) | Session |
3. Local Storage
In addition to cookies, we use your browser's Local Storage to persist your authentication state and user preferences between sessions. This data is stored entirely on your device and is not transmitted to third parties.
- auth-store: Stores your user profile and business details so you stay logged in across browser sessions
- theme-preference: Stores your light/dark mode selection
4. How to Control Cookies
You can control and manage cookies in several ways:
Browser Settings: All modern browsers allow you to view, block, and delete cookies. Here are links to cookie management guides for common browsers:
Please note that blocking essential cookies will prevent you from logging in to FaidaAI and will break core functionality.
5. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you by email.
6. Contact
For questions about our use of cookies:
Email: hello@faidaai.com